:root{--navy:#0a2350;--azul:#1565c0;--azul-2:#1e88e5;--azul-claro:#7fa9dd;--azul-suave:#e8f1fc;--fondo:#f2f5fa;--panel:#ffffff;--borde:#e2e8f0;--texto:#1d2939;--texto-2:#5b6b80;--ok:#1f9d55;--warn:#e0a100;--bad:#e5383b;--fuente:"Montserrat","Segoe UI",Arial,sans-serif;--radio:16px;--sombra:0 1px 2px rgba(16,24,40,.04),0 6px 18px rgba(16,24,40,.06);--t-texto:14px;--t-titulo:17px}*{box-sizing:border-box}body,html{margin:0;background:var(--fondo);color:var(--texto);font-family:var(--fuente);font-size:var(--t-texto)}body{-webkit-font-smoothing:antialiased}button,input{font-family:var(--fuente)}.ok{color:var(--ok)}.warn{color:var(--warn)}.bad{color:var(--bad)}.gris{color:var(--texto-2)}.marca-agua{position:fixed;left:50%;top:56%;width:min(70vw,900px);transform:translate(-50%,-50%) rotate(-12deg);filter:brightness(0) saturate(100%);opacity:.035;pointer-events:none;z-index:0;-webkit-user-select:none;-moz-user-select:none;user-select:none}.hero{position:relative;z-index:2;color:#fff;overflow:visible;background:radial-gradient(1200px 300px at 85% -40%,rgba(30,136,229,.55),transparent 60%),radial-gradient(700px 260px at 0 120%,rgba(127,169,221,.35),transparent 60%),linear-gradient(120deg,var(--navy) 0,#0f3a80 55%,var(--azul) 100%);padding:26px 40px 34px}.hero:after{content:"";position:absolute;left:0;right:0;bottom:0;height:4px;background:linear-gradient(90deg,#7fa9dd,#1e88e5,#7fa9dd)}.hero-fila{max-width:1440px;margin:0 auto;display:grid;grid-template-columns:170px 1fr 320px;grid-gap:28px;gap:28px;align-items:center}.hero-logo{width:160px;height:auto;display:block}.hero-eyebrow{font-size:var(--t-texto);font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#bcd6f6}.hero h1{margin:6px 0 12px;font-size:34px;line-height:1.15;font-weight:800;letter-spacing:-.3px}.hero h1 span{color:#9cc8ff}.hero-meta{display:flex;flex-wrap:wrap;gap:8px}.chip{display:inline-flex;align-items:center;padding:6px 14px;border-radius:999px;font-size:13px;font-weight:600;background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.22);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.chip.claro{background:rgba(255,255,255,.92);color:var(--navy);border-color:transparent}.filtros{display:flex;flex-direction:column;gap:12px;transition:opacity .2s}.filtros.cargando{opacity:.6;pointer-events:none}.combo{position:relative}.combo-etiqueta{display:block;font-size:12px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;color:#bcd6f6;margin:0 0 5px 4px}.combo-campo{display:flex;align-items:center;gap:8px;background:#fff;color:var(--texto);border-radius:12px;padding:0 12px;box-shadow:0 4px 14px rgba(0,0,0,.18);cursor:text;border:2px solid transparent}.combo-campo.abierto{border-color:#9cc8ff}.combo-campo .lupa{color:var(--azul);flex:none}.combo-campo input{flex:1 1;min-width:0;border:0;outline:0;background:none;padding:11px 0;font-size:var(--t-texto);font-weight:600;color:var(--texto)}.combo-campo input::placeholder{color:var(--texto-2);font-weight:500}.combo-campo .flecha{color:var(--texto-2);font-size:12px}.combo-lista{position:absolute;z-index:20;top:calc(100% + 6px);left:0;right:0;max-height:320px;overflow-y:auto;margin:0;padding:6px;list-style:none;background:#fff;color:var(--texto);border-radius:12px;box-shadow:0 16px 40px rgba(10,35,80,.28)}.combo-lista li{padding:9px 12px;border-radius:8px;cursor:pointer;font-size:var(--t-texto)}.combo-lista li:hover{background:var(--azul-suave)}.combo-lista li.sel{background:var(--azul);color:#fff;font-weight:600}.combo-lista li.nada{color:var(--texto-2);cursor:default;background:none}.contenido{position:relative;z-index:1;max-width:1440px;margin:0 auto;padding:28px 40px 50px;display:flex;flex-direction:column;gap:22px}.panel{background:rgba(255,255,255,.94);border:1px solid var(--borde);border-radius:var(--radio);box-shadow:var(--sombra);padding:20px 22px;min-width:0}.titulo-seccion{margin:0 0 16px;font-size:var(--t-titulo);font-weight:700;color:var(--navy);display:flex;align-items:center;gap:10px}.titulo-seccion:before{content:"";width:5px;height:20px;border-radius:3px;background:linear-gradient(var(--azul-2),var(--azul));flex:none}.titulo-sub{margin:26px 0 12px;font-size:var(--t-titulo);font-weight:700;color:var(--navy)}.fila-kpis{display:grid;grid-template-columns:1fr 1fr .5fr;grid-gap:20px;gap:20px}.fila-2{display:grid;grid-template-columns:360px 1fr;grid-gap:22px;gap:22px}.fila-2.top-ia{grid-template-columns:.8fr 1fr}.fila-2.dona-dias{grid-template-columns:.7fr 1.3fr}.fila-2.encuesta{grid-template-columns:1fr 240px}.kpis{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:12px;gap:12px}.kpi{position:relative;border-radius:14px;padding:14px 12px 16px;overflow:hidden;background:linear-gradient(160deg,#fff,var(--azul-suave));border:1px solid #d6e4f7}.kpi-cab{display:flex;align-items:center;gap:6px;font-size:var(--t-texto);font-weight:700;color:var(--texto-2);line-height:1.2;min-height:34px}.kpi-icono{width:24px;height:24px;border-radius:8px;background:var(--azul);display:grid;place-items:center;flex:none}.kpi-icono svg{width:14px;height:14px;fill:none;stroke:#fff;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}.kpi-valor{white-space:nowrap;font-size:clamp(22px,1.9vw,32px);font-weight:800;letter-spacing:-.5px;margin-top:10px;color:var(--navy)}.kpi.ok .kpi-valor{color:var(--ok)}.kpi.warn .kpi-valor{color:var(--warn)}.kpi.bad .kpi-valor{color:var(--bad)}.kpi-barra{height:6px;background:#dbe6f4;border-radius:6px;margin-top:10px;overflow:hidden}.kpi-barra div{height:100%;border-radius:6px;background:currentColor}.kpi.ok .kpi-barra{color:var(--ok)}.kpi.warn .kpi-barra{color:var(--warn)}.kpi.bad .kpi-barra{color:var(--bad)}.cs-lista{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:14px}.cs-lista li{display:flex;gap:12px;align-items:center;font-weight:600;word-break:break-word}.cs-lista small{display:block;font-size:12px;font-weight:600;color:var(--texto-2);text-transform:uppercase;letter-spacing:.8px}.cs-lista a{color:var(--azul);text-decoration:none}.cs-ico{width:34px;height:34px;border-radius:50%;background:var(--azul-suave);display:grid;place-items:center;flex:none}.cs-ico svg{width:17px;height:17px;fill:none;stroke:var(--azul);stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.canal{margin-bottom:16px}.canal-top{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:6px}.canal-nom{display:flex;align-items:center;gap:8px;font-weight:600}.canal-nom i{width:10px;height:10px;border-radius:3px;display:inline-block}.canal-cant{font-size:22px;font-weight:800;color:var(--navy)}.canal-pct{font-size:13px;color:var(--texto-2);margin-top:4px;text-align:right}.barra{height:10px;background:#e8eef6;border-radius:6px;overflow:hidden}.barra div{height:100%;border-radius:6px;background:var(--azul)}.tiempo{display:flex;align-items:center;gap:10px;padding:12px 14px;margin-bottom:10px;border-radius:12px;background:linear-gradient(120deg,var(--navy),var(--azul));color:#fff;font-weight:600}.tiempo b{margin-left:auto;font-size:16px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.t-ico svg{width:18px;height:18px;fill:none;stroke:#9cc8ff;stroke-width:2;stroke-linecap:round;display:block}.tabla{width:100%;border-collapse:separate;border-spacing:0}.tabla,.tabla th{font-size:var(--t-texto)}.tabla th{background:var(--navy);color:#fff;font-weight:700;padding:12px 10px;text-align:center}.tabla th:first-child{border-top-left-radius:10px}.tabla th:last-child{border-top-right-radius:10px}.tabla td{text-align:center;padding:10px;border-bottom:1px solid var(--borde);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.tabla tbody tr:hover td{background:var(--azul-suave)}.tabla .izq{text-align:left}.tabla td.izq{font-weight:600}.tabla tr.fila-vacia td{color:#a0aec0}.pctx{display:inline-block;min-width:76px;padding:3px 10px;border-radius:999px;font-weight:700}.pctx.ok{background:#e3f6ec}.pctx.warn{background:#fff4d6}.pctx.bad{background:#fde8e8}.etq{display:inline-block;padding:3px 12px;border-radius:999px;font-weight:700;font-size:13px;background:#eef2f7}.crit-critica{background:#fde8e8;color:#b42318}.crit-alta{background:#fff1e0;color:#b54708}.crit-media{background:#e8f1fc;color:var(--azul)}.crit-baja{background:#e3f6ec;color:#067647}.top{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.top li{display:flex;gap:12px;align-items:center}.top .pos{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;flex:none;background:#eef2f7;color:var(--texto-2);font-weight:700;font-size:13px}.top .pos.podio{background:var(--azul);color:#fff}.top-info{flex:1 1;min-width:0}.top-nom{display:flex;justify-content:space-between;gap:10px;font-weight:600;margin-bottom:5px}.top-nom span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.top-nom b{color:var(--navy)}.top .barra{height:8px}.panel-ia{display:flex;flex-direction:column}.resumen-ia{flex:1 1;border-radius:14px;overflow:hidden;border:1px solid #d6e4f7;display:flex;flex-direction:column}.ia-cab{background:linear-gradient(120deg,var(--navy),var(--azul-2));color:#fff;font-weight:700;font-size:var(--t-titulo);padding:12px 16px;display:flex;align-items:center;gap:8px}.ia-chispa{color:#9cc8ff}.ia-cuerpo{flex:1 1;padding:16px 18px;background:linear-gradient(180deg,#f8fbff,#eef4fc);line-height:1.65}.ia-cuerpo p{margin:0 0 12px}.ia-sub{font-weight:700;color:var(--navy)}.motivos{margin:0;padding:0;list-style:none;counter-reset:m;display:flex;flex-direction:column;gap:8px}.motivos li{counter-increment:m;display:flex;gap:10px;align-items:flex-start;background:#fff;border:1px solid #d6e4f7;border-radius:10px;padding:9px 12px}.motivos li:before{content:counter(m);width:22px;height:22px;border-radius:50%;background:var(--azul);color:#fff;display:grid;place-items:center;font-size:12px;font-weight:700;flex:none;margin-top:1px}.evaluados{display:flex;flex-direction:column;gap:6px;max-height:400px;overflow-y:auto;text-align:center;font-weight:600;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.evaluados div{padding:7px;border-radius:10px;background:var(--azul-suave);color:var(--navy)}.detalle-caja{max-height:640px;overflow:auto;border-radius:10px}.detalle-caja thead th{position:-webkit-sticky;position:sticky;top:0;z-index:1}.tabla.detalle td{vertical-align:top;text-transform:uppercase;font-size:13px;color:#344054}.tabla.detalle td.num{color:var(--texto-2)}.tabla.detalle td.fecha{text-transform:none;white-space:nowrap}.tabla.detalle tbody tr:nth-child(2n) td{background:#f5f9ff}.tabla.detalle tbody tr:hover td{background:var(--azul-suave)}.paginador{display:flex;justify-content:flex-end;align-items:center;gap:12px;color:var(--texto-2);margin-top:12px}.paginador button{width:34px;height:34px;border-radius:50%;border:1px solid var(--borde);background:#fff;font-size:20px;line-height:1;cursor:pointer;color:var(--navy)}.paginador button:disabled{color:#cbd5e1;cursor:default}.descargar{display:flex;justify-content:flex-end;margin-top:14px}.descargar button{background:linear-gradient(120deg,var(--navy),var(--azul));color:#fff;border:0;border-radius:999px;padding:11px 24px;font-size:var(--t-texto);font-weight:700;cursor:pointer;box-shadow:0 6px 16px rgba(21,101,192,.3)}.descargar button:disabled{opacity:.5;cursor:default}.vacio{text-align:center;color:var(--texto-2);padding:30px}.error{background:#fdecea;color:#8a1c1c;border:1px solid #f5c2c0;border-radius:12px;padding:16px}.pie{text-align:center;color:var(--texto-2);font-size:13px;padding-top:10px}.recharts-legend-item-text,.recharts-wrapper,.recharts-wrapper text{font-family:var(--fuente)!important}@media (max-width:1200px){.hero-fila{grid-template-columns:1fr;text-align:left}.fila-kpis{grid-template-columns:1fr 1fr}.fila-kpis .cs{grid-column:span 2}}@media (max-width:900px){.hero{padding:20px 16px 26px}.hero h1{font-size:24px}.contenido{padding:18px 16px 40px;gap:16px}.fila-2,.fila-2.dona-dias,.fila-2.encuesta,.fila-2.top-ia,.fila-kpis{grid-template-columns:1fr}.fila-kpis .cs{grid-column:auto}.panel{padding:16px}.scroll-x{overflow-x:auto}.ancho-min{min-width:860px}.tabla td.izq{white-space:nowrap}}@media (max-width:560px){.kpis{grid-template-columns:1fr}}.hero-pdf .hero-fila{grid-template-columns:170px 1fr}.hero-pdf~.contenido .evaluados{max-height:none}.hero-pdf .chip,.hero-pdf~.contenido .descargar button,.hero-pdf~.contenido .kpi,.hero-pdf~.contenido .panel,.hero-pdf~.contenido .tiempo{box-shadow:none;-webkit-backdrop-filter:none;backdrop-filter:none}.pdf-descarga{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-top:14px;color:var(--texto-2)}.pdf-descarga .boton{background:linear-gradient(120deg,var(--navy),var(--azul));color:#fff;text-decoration:none;border-radius:999px;padding:11px 24px;font-weight:700}.hero-fila.ane{grid-template-columns:170px 1fr 280px}.panel-filtros .filtros-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));grid-gap:12px 14px;gap:12px 14px}.panel-filtros .combo-etiqueta{color:var(--texto-2)}.panel-filtros .combo-campo{box-shadow:none;border:1px solid var(--borde)}.panel-filtros .combo-campo.abierto{border-color:var(--azul)}.filtros-pie{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:14px;flex-wrap:wrap}.filtros-pie .resumen{color:var(--texto-2)}.filtros-pie .resumen b{color:var(--navy)}.boton-sec{background:#fff;color:var(--azul);border:1px solid #c9dcf5;border-radius:999px;padding:8px 18px;font-weight:700;cursor:pointer;font-family:var(--fuente)}.boton-sec:disabled{color:#a0aec0;border-color:var(--borde);cursor:default}.chips-activos{display:flex;flex-wrap:wrap;gap:6px}.chip-filtro{display:inline-flex;align-items:center;gap:6px;background:var(--azul-suave);color:var(--navy);border-radius:999px;padding:4px 10px;font-size:12px;font-weight:600;border:0;cursor:pointer;font-family:var(--fuente)}.chip-filtro span{color:var(--texto-2);font-weight:500}.kpis-6{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));grid-gap:12px;gap:12px}.kpi .kpi-sub{font-size:12px;font-weight:600;color:var(--texto-2);margin-top:6px}.kpi .kpi-sub.sube{color:var(--bad)}.kpi .kpi-sub.baja{color:var(--ok)}.kpi.alerta .kpi-valor{color:var(--bad)}.kpi.alerta .kpi-icono{background:var(--bad)}.fila-graf{grid-template-columns:1.35fr 1fr;grid-gap:22px}.fila-3,.fila-graf{display:grid;gap:22px}.fila-3{grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:22px}.nota{font-size:12px;color:var(--texto-2);margin:10px 0 0}.lista-barras{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.lista-barras li{cursor:pointer;border-radius:8px;padding:2px 4px}.lista-barras li.sel,.lista-barras li:hover{background:var(--azul-suave)}.lista-barras li.sel{outline:2px solid #c9dcf5}.lb-top{display:flex;justify-content:space-between;gap:10px;font-weight:600;margin-bottom:5px;font-size:13px}.lb-top span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lb-top b{color:var(--navy)}.lista-barras .barra{height:8px}.crit{min-width:38px;padding:3px 9px;color:#fff}.crit,.hist{display:inline-block;border-radius:999px;font-weight:700;font-size:12px}.hist{padding:3px 10px}.hist-nueva{background:#e3f0fd;color:#1565c0}.hist-persistente{background:#e6ebf3;color:var(--navy)}.hist-recurrente{background:#fff1e0;color:#b54708}.tabla.detalle td.izq{text-align:left}.tabla.detalle td.cli{text-transform:uppercase;font-weight:600;color:var(--texto)}.tabla.detalle td.cli small{display:block;font-weight:500;color:var(--texto-2)}.tabla th.ordenable{cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none;white-space:nowrap}.tabla th.ordenable:hover{background:#12306a}.descargar a{background:linear-gradient(120deg,var(--navy),var(--azul));color:#fff;border-radius:999px;text-decoration:none;padding:11px 24px;font-size:var(--t-texto);font-weight:700;box-shadow:0 6px 16px rgba(21,101,192,.3)}.descargar a.deshabilitado{opacity:.5;pointer-events:none}@media (max-width:1200px){.hero-fila.ane{grid-template-columns:1fr}.kpis-6{grid-template-columns:repeat(3,minmax(0,1fr))}.panel-filtros .filtros-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.fila-3{grid-template-columns:1fr 1fr}}@media (max-width:900px){.fila-3,.fila-graf{grid-template-columns:1fr}}@media (max-width:560px){.kpis-6,.panel-filtros .filtros-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.combo-campo input{width:100%}}.kpis-7{grid-template-columns:repeat(7,minmax(0,1fr))}.fila-graf.afectado{grid-template-columns:.85fr 1.15fr}.fila-graf.igual{grid-template-columns:1fr 1fr}.mapa{height:420px;width:100%;border-radius:12px;overflow:hidden;border:1px solid var(--borde);z-index:0}.mapa-cargando{display:grid;place-items:center;color:var(--texto-2);background:#f5f8fc}.mapa-tip{display:flex;flex-direction:column;gap:2px;font-family:var(--fuente);font-size:12px}.mapa-tip b{color:var(--navy);font-size:13px}.mapa-leyenda{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--texto-2);margin-top:10px}.mapa-leyenda i{flex:0 0 160px;height:10px;border-radius:6px;background:linear-gradient(90deg,#7fa9dd,#e0a100,#f06c00,#e5383b)}.matriz{width:100%;border-collapse:separate;border-spacing:4px;font-size:13px}.matriz th{font-size:12px;color:var(--texto-2);font-weight:700;padding:4px;text-align:center}.matriz td{text-align:center;padding:0}.matriz td.izq,.matriz th.izq{text-align:left;padding-right:10px;white-space:nowrap}.matriz td span{display:block;border-radius:8px;padding:12px 4px;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.destacado{border-radius:14px;padding:18px;background:linear-gradient(150deg,#fff,#fff4f4);border:1px solid #f6c9c9;flex-direction:column}.dest-cab,.destacado{display:flex;gap:14px}.dest-cab{align-items:center}.dest-medalla{width:46px;height:46px;border-radius:50%;background:linear-gradient(135deg,#e5383b,#b42318);color:#fff;font-weight:800;font-size:22px;display:grid;place-items:center;flex:none;box-shadow:0 6px 16px rgba(229,56,59,.35)}.dest-maq{font-size:18px;font-weight:800;color:var(--navy);line-height:1.2}.dest-cli{color:var(--texto-2);font-weight:600;font-size:13px;margin-top:2px}.dest-kpis{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:10px;gap:10px}.dest-kpis div{background:#fff;border:1px solid var(--borde);border-radius:12px;padding:10px;text-align:center;display:flex;flex-direction:column;gap:4px;align-items:center}.dest-kpis b{font-size:24px;color:var(--navy);font-weight:800}.dest-kpis span{font-size:12px;color:var(--texto-2)}.dest-eventos{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}.dest-eventos li{background:#fff;border:1px solid var(--borde);border-radius:10px;padding:8px 10px;font-weight:600;font-size:13px;display:flex;gap:8px;align-items:center}.dest-eventos small{margin-left:auto;white-space:nowrap}.dest-eventos small,.dest-pie{color:var(--texto-2);font-weight:600}.dest-pie{display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap;font-size:12px}.destacado .boton-sec{align-self:flex-start}.tabla.compacta td{padding:9px 8px;font-size:13px}.tabla.compacta th{padding:10px 8px;font-size:13px}.tabla.compacta .sub{display:block;font-size:11px;color:var(--texto-2);font-weight:500}.tabla tr.clic{cursor:pointer}.tabla tr.sel td{background:var(--azul-suave)}.tabla .pos{width:26px;height:26px;border-radius:50%;display:inline-grid;place-items:center;background:#eef2f7;color:var(--texto-2);font-weight:700;font-size:12px}.tabla .pos.podio{background:var(--azul);color:#fff}.barra-celda{display:flex;align-items:center;gap:8px}.barra-celda .barra{flex:1 1;height:8px}.barra-celda b{min-width:24px;text-align:right;color:var(--navy)}@media (max-width:1200px){.kpis-7{grid-template-columns:repeat(4,minmax(0,1fr))}.fila-graf.afectado,.fila-graf.igual{grid-template-columns:1fr}}@media (max-width:560px){.kpis-7{grid-template-columns:repeat(2,minmax(0,1fr))}.mapa{height:320px}.dest-kpis b{font-size:20px}}.dest-kpis span.crit{color:#fff;font-size:15px;padding:5px 14px}